About ISP-FREE and the FREE ISP Network.

The Free ISP Network was created by Rovin Net Internet Services to address the needs of hundreds of thousands of Internet users who consistently ask for high quality Internet Access at an affordable price. Please read our Frequently Asked Questions and Answers to learn more about our service and our exciting Free ISP Network Free Internet Access Program:

GENERAL Q&A

Why should I choose The Free ISP Network?
We know that you have many choices when deciding on an Internet Service Provider. The Free ISP Network has been in the Internet Service business since the beginning. Our experience makes the difference when you compare us to all the other ISPs out there. We give YOU the choice of which features YOU need and what price YOU want to pay (or not pay). In other words: It's all about YOU. That's what makes us the best choice for your Internet Service Provider.

I don't know much about computers and I'm new to this Internet thing. Is the ISP-Free.Net service hard to use?
Not at all. In fact it's super-simple. You place your order. We provide you with easy to use software to set up your machine. You get connected. Simple. Our mega portal home page is also fun and user friendly. Even our email and instant messaging services are simple to use. You can choose between Web-based email (easy and safe from viruses) or full featured POP email (more robust, but also more complicated). The choice is yours. Again; it's all about you.

Will I get busy signals on the Free ISP Network?
While we cannot possibly guarantee that you will never experience a busy signal when dialing into the Free ISP Network, we want to assure you of this: We consider busy signals to be a critical issue and will respond to any busy signal report as if it were a system failure. Usually any busy signals are corrected within a day or two.

Can I have more than one Free ISP Network account?
Sure you can. Just sign up normally and remember to use yourself as the referral so you get credit -- the equivalent of getting your third month free. You can have a simple connection-only backup account or a second (or third) full-service account. In fact, if you have several people always fighting over who gets to surf, this is the best solution.

What kind of support do I get if I have a problem with my internet service or email?
It depends on your account type, but even our most basic service package provides an Automated Online Help System, our Live Chat Help System, and Free Live Telephone Technical Support. Our comprehensive library of online support documents can help you out quickly with tons of free information -- all just a click away. Our knowledgeable tech center staff handle over 500,000 tech support calls, sales calls, and chat sessions each month. You'll never be stranded without personal help at The Free ISP Network.

Will you send me junk email? 
The Free ISP Network will never send you any junk mail. In fact, we hate junk email and take steps to protect our subscribers from junk mail. We provide free spam filtering with all our accounts and also have more robust self-managed spam filtering as part of our premium packages. 

Will I have to see any of those annoying pop-up window advertisements?
The Free ISP Network does not allow pop-up windows on any of our websites. We do not take advantage of our subscribers and we will not actively market to you in any way. Please note however, that we cannot control other websites you may visit while surfing so it's possible you will encounter pop-ups from time to time on other websites. We do provide a free pop-up blocker you can download so you never have to see any pop-ups. We also have a more robust pop-up blocker that comes with the premium packages. The choice is yours!

What about online privacy? How do you protect me?
Even our basic package provides a high degree of online privacy. We strictly control in-house access to your personal information and never NEVER sell or release your information to any outside company. Need more security? Our upgrade packages provide fully anonymous web surfing using our Virtual Browser™ proxy technology to keep your online identity private. We even provide secure and fully private payment methods.

What about Family-Friendly surfing? Can you help protect my kids online?
Our upgrade packages provide fully automated family-friendly content filtering to protect your family members from dangerous and offensive Web content. 

Do you provide Unlimited Internet Access?
No. But of course, neither does any other ISP. The ugly truth about "unlimited" Internet Access is that there is really no such thing. No matter which ISP you choose, you should understand that the resources you use to access the Internet are limited. There are only so many phone lines and if everyone got one the phone and stayed on it for an "unlimited" amount of time the phone system would collapse. Even if other ISPs offer unlimited access you should be careful. There is always a limit. You just have not reached it yet.
Note: The Free ISP Network does offer a dedicated access plan in our upgrade packages. This is the closest you can come to truly unlimited access.

How can your service be so cheap?
Perhaps you should ask: Why are other ISPs so expensive? The Free ISP Network works hard to give you the services you need at a price you can afford. We offer several packages with various levels of service. Each upgrade package has unique features and a more robust set of options, but the choice is yours. We feel there should be no need for you to pay for options you don't need or won't use. We have a huge nationwide network and take advantage of the economics of scale to keep our overhead low without sacrificing performance. So instead of passing costs on to you, we pass the savings on to you! We also have an exciting referral program that let's you get Internet Access for FREE. What more could you want?

FREE ISP NETWORK PROGRAM Q&A

Okay, so how do I get FREE Access?
Sign up today for quality Free ISP Network Internet Service starting at only $9.95 per month.
Once you're connected, simply tell your friends and family about your wonderful new Internet Service.
For each person who signs up from your referral you will get credit for one month of FREE basic ($9.95) Internet Access service.
It's that simple. We pay cash directly via PayPal instant transfer. No waiting for paper checks to be mailed. We send the money directly to you as soon as your referral matures. 

What's the catch? What do I need to do to qualify?
No catch. Here's the rules:

• You must be a current paid The Free ISP Network subscriber in good standing. 

• Your referral must sign up and remain a paid subscriber for at least 60 days. 

• You must promote The Free ISP Network responsibly. No junk mailing or abuse of any kind will be tolerated. 

(That's it. No fine print to worry about. Follow the rules and you can get FREE Internet Access for life.) You can view our Terms of Service document at any time for the exact details of all our programs.

How and When do I Get Paid?
We issue payments once per month on settlement day (usually the third Monday of the month). Payments are sent via direct money transfer using PayPal. Remember that you get paid only if your referral remains a Free ISP Network subscriber for at least 60 days. Example: If your friend signs up under you on May 1st, and is still with us on July 1st, you will receive a PayPal payment for $9.95 on the third Monday of July. You can refer as many folks as you like, but you can only get one referral payment per month.

If I refer more than one person per month does my credit carry over to the next month?
Yes it does. If you refer three people in May and they all stay with us, you'd get a payments in July, August, and September. As long as you're still a subscriber and they are still a subscriber, your credit is carried over. So you can see how easy it is to get unlimited FREE Internet Access for life! Just keep sending those referrals in and wait for them to mature.

What happens if I never send any referrals?
You would end up getting excellent high-performance Internet Access and email for only $9.95 per month. Wouldn't that be terrible? No seriously, there is never any requirement to send referrals. The FREE ISP Network Program is a voluntary program and is not required to be a subscriber. The Free ISP Network is still a fine Internet Service. The referral program is just icing on the cake.

Are there any hidden charges? Long distance? Extra fees of any kind?
There are no hidden charges of any kind with The Free ISP Network. We work hard to make everything clear to you before you get started so there are no surprises later on. Please be aware that there are several different packages so make sure you understand what each package has to offer before you sign up so you know what to expect. (Regarding Long Distance: Protect yourself from unexpected toll charges. Please note that The Free ISP Network has many thousands of phone numbers nationwide and around the world, so chances are we do have a local access number for you. It is your responsibility however, to always confirm with your local phone company before placing any calls to make sure the number is local for you.)

EMAIL & WEB OFFICE Q&A

What will my email address look like?
Your email address would take the form of YourName@isp-free.net You can have from 3 and up to 10 email addresses depending on your package. Each email is fully integrated and provides both Web-based and POP email.

Can I use The Free ISP Network email when I'm away from home?
Yes! Our integrated web-based email service lets you log in and send or receive your Free ISP Network email from any computer that's connected to the Internet -- anywhere in the world. You can also use web-based email to keep your inbox clean by deleting messages you don't need to save. When you get back home all your important email is waiting for you. It's easy and of course, free.

Do I get an Address Book with my email account?
Yes you do. If you choose to use our Web-based email you will have your own online address book for contacts. If you use our standard POP email, your email client software will have its own address book included.

INSTANT MESSAGING Q&A

What is instant messaging and how does it work?
Instant Messaging (IM) is a fun way to chat and trade links and info with friends while you're surfing. An instant messenger is a small program that allows you to find friends and chat with them while you surf. You can download the Instant Messenger of your choice and install it anytime. Then you can search for friends and connect with them. It's all very fun and totally FREE.

Is The Free ISP Network compatible with all the Instant messengers like ICQ, AOL, Yahoo!, etc?
Absolutely! Simply install the messenger of your choice and start IM'ing today! ISP-FREE.net is compatible with every major Instant Messenger in the world. Plus, we even provide you links to download the correct IM for your circle of friends.

Does The Free ISP Network have an Instant Messenger program?
Years ago we did, but these days the vast majority of subscribers use one of the more popular IM programs like ICQ, Yahoo IM, AOL IM, MSN Messenger, PalTalk, etc. At The Free ISP Network we simply provide you with the tools to install the IM program you want. We also provide access to a special IM program that let's you Instant Message with friends on different systems. Check with your friends and download the Instant Messenger they use and recommend.

ONLINE ACTIVITIES Q&A

Do you have a Privacy Policy?
Sure do. Click here to view our Privacy Policy document.

Do you have Terms of Service?
Yes we have terms of service you must abide by to access our service. Click here to view our Terms of Service.

Do you have an anti-spam Policy?
Absolutely! We have a zero tolerance for spam or any kind of Unsolicited Commercial Email. You can view our anti-spam Policy by clicking here.

Can I use The Free ISP Network to do online auctions like Ebay?
Absolutely! Your Free ISP Network account is fully compatible with all online auction services. If you want to seriously get into online auctions, we recommend you upgrade to our standard membership package so you can take advantage of our FTP web space. This web space will let you host all your auction images at no extra charge (instead of paying extra for a image hosting service).

Can I create my own Website with The Free ISP Network?
You sure can! We provide free web space for all of our subscribers. We even have a wizard-driven website design application for beginners. We also provide pure FTP web storage for more experienced subscribers. And of course we offer a whole range of robust, fully commercial and ecommerce enabled hosting packages for your buisness Web presence.

Can I send out email advertisements using my The Free ISP Network account?
No you may not. The Free ISP Network has a very strict anti-spam policy and we will suspend your account immediately if you are caught sending out any unsolicited commercial email. If you are unsure of what qualifies as UCE, please visit www.cauce.org for more information.

Can I play Online Games with my Free ISP Network account?
Yes you can. If fact, we encourage you to have as much fun as you can online. That's what the Internet is about; finding information, and having fun! You'll find plenty of links to free online games and game networks in our members web portal.

Can I Shop Online with my Free ISP Network account?
Absolutely! We provide links to dozens of cool shopping sites and you can search the web for more anytime. The Free ISP Network accounts are fully compatible with all encryption methods and shopping carts. If fact, we can even save you money on your online purchases. Check our members portal for more information.